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What Our Legal Terms Mean for Your Account

Accessing okbajiee and using your account — including deposits via bKash, Nagad, or Rocket — is subject to our terms and applicable local law in your region.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket policy scopeBangladesh region conditions
okbajiee What Our Legal Terms Mean for Your Account
HOW WE HANDLE POLICY

Data, Security and Account Responsibility

Our approach to legal compliance centres on being clear about what we collect, how we store it, and how long we keep it. Account data tied to your bKash, Nagad, or Rocket payment history is retained only as long as necessary for transaction verification and any applicable regulatory obligation in eligible regions. We use encryption on account pages and payment flows, and we do not share personal data with third parties outside of what our published privacy conditions allow.

Data Retention

We keep your account and transaction data for the period required by applicable rules in eligible regions. After that period, data is deleted or anonymised in line with our retention policy.

Cookie Policy

We use cookies to maintain your session across mobile and desktop. You can manage cookie preferences in your browser settings, though some account functions require session cookies to work correctly.

Account Security

Your account is protected by password and OTP verification. If you suspect unauthorised access, use the account lock option immediately and contact support via live chat to flag the issue.

Policy Update Notices

When our legal terms change, we notify you through your account notification panel before the change takes effect. Continued use of your account after that notice counts as acceptance.

LEGAL CONTACT PATHS

Reach Us About a Policy Question

If a specific term in our legal conditions is unclear, or if you want to raise a policy concern about your account, our support team handles those requests directly. You can contact us through the channels below — we aim to respond to policy-related queries with a written explanation rather than a generic answer.

Live Chat Open the chat widget inside your account dashboard to raise a legal or policy question. We route policy queries to the right team rather than general support.
Email Support Send a detailed message to our support email address for written policy responses. Useful when you need a record of what was confirmed about your account conditions.
Account Help Centre The help section inside your account covers common legal and eligibility questions. Check there first — if your question isn't answered, escalate via live chat or email.

Common Questions About Our Legal Terms

Below are questions we regularly receive about account eligibility, data rights, policy scope, and how to request changes. If your question isn't here, contact us through live chat or email with the specific term or clause you're asking about.

Yes. Access and eligibility depend on the laws of your region. We strongly advise you to check your local regulations before opening or continuing to use your account.

We collect the transaction reference, amount, and wallet number to verify the deposit and match it to your account. This data is stored securely and used only for account and payment administration.

Yes. Send a written request to our support email and we will confirm what data is held on your account and in what form, in line with our published retention policy.

Contact us via email with your account details and a deletion request. We will process it subject to any retention obligations that apply in your eligible region at that time.

Depending on the nature of the breach, we may suspend or close your account and withhold pending transactions pending review. We will notify you and explain the reason through your registered contact.

We send a notification to your account panel before any material change takes effect. We recommend you review the updated terms when you see that notice before continuing to use the platform.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.